Approximately three-quarters of healthcare and hospital systems ask for payment at the time services are provided, estimated Richard Gundling, a senior vice president at the Healthcare Financial Management Association.
This lets physician practices and other care providers collect co-pays at the time of service, eliminating the need to bill for relatively small amounts after the fact and potentially lose revenue.
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.